We hope we can clarify some things for you here. If your question remains unanswered, please do not hesitate to contact us!
Shipping and Returns
We currently offer shipping within Switzerland and to the following countries: Germany, Austria, Luxembourg, and Liechtenstein.
Shipping in Switzerland and Liechtenstein:
- APPA: free shipping, delivery in 7 - 12 business days
- Other products: 8.50 CHF, delivery in 3 - 4 business days
Shipping to other countries:
- APPA: 26 CHF, delivery in 9 - 17 business days
- Other products: 26 CHF, delivery in 5 - 6 business days
These shipping costs and times are best estimates based on our processing times and the specifications of our partners, and may vary.
Shipping costs are also displayed during check-out.
Shipping in Switzerland:
Taxes and duty fees are included in our prices and you will not pay any additional fee upon arrival.
Shipping outside Switzerland:
For destinations outside Switzerland, we currently do not offer pre-paid duties and taxes and you may pay additional fees upon arrival of your product.
We hope you will love everything that you order from us. If you have any questions, please contact us so that we can help you select the right items!
Our grow systems are eligible for a refund only if they are damaged or malfunctioning and this damage occured before shipping.
We do not take responsibility for damage that occured during shipping. Please inspect your product immediately when you receive it and note down damage, if there is any, with the shipping provider, who will handle shipping damages.
If you would like to apply for a refund, please do so within 14 days of receiving your order.
Seeds and other accessories cannot be refunded.
Please note that we only accept returns or exchanges in new condition:
- Items must not be used
- All original components must be attached
APPA is an acronym for Automated Plant Production Assistant - a fitting description, we find. This acronym and palindrome also works in German, by the way, which is neat.
APPA consumes roughly 11kWh per month, which is less than a modern fridge of the best energy class. In Switzerland, this will cost you roughly 25CHF/year, if you use the factory settings of APPA. Of course, this will vary slightly if you choose to choose to change the illumination times of your plants, for example.
The only source of sound from the APPA is the water pump that waters the plants regularly, at roughly 35dB. That's maybe not ideal for your bedroom, but barely noticeable in any other setting.
In factory settings the pump pumps every 30 minutes for 15 seconds, but you can change these settings in the menu.
The water tank holds 2 Liter, which is on average enough to last two weeks before needing a refill. Of course, this depends on how much water your plants consume, which in turn depends on the type of plants, their developmental stage, and environmental conditions like temperature and humidity.
All types of leafy greens grow very well in hydroponic systems like APPA, so you can grow a huge variety of kitchen herbs like basil, parsley, coriander, lettuce and similar plants. But also small fruiting plants grow very well, like our cherry tomatoes and chili peppers.
Cannabis is a flowering herb and, like many herbs, enjoys growing in hydroponic systems. APPA lets you easily change the necessary environmental conditions, such as lighting intervals and nutritional content, for the different developmental stages. It is, however, your responsibility to make sure the cultivation of your particular cannabis plant is legal in your country. In Switzerland, for example, it is legal to cultivate plants that mainly produce CBD and no THC, and only by cutting propagation, not by seed.
Pleasant Plants cannot be made liable for any unlawful usage of their products.
Of course! We’d love to see you experiment! That's what growing your own food is all about.
Let us know if you miss your favorite plant in our online shop! The seeds we offer are tested and work best with APPA and our nutrient solution. We have a great variety of available seeds and we continuously test and expand our selection with more exotic varieties.
Yes, cuttings typically grow very fast in APPA! Many plants such as basil, mint or tomato plants can easily be propagated.
We did it so that with our supporter' help, we can produce the first 100 new APPAs and find them new homes! Hardware is expensive, especially when it’s locally produced, which is why we have to order in bulk. After months of development, collaboration with our research and production partners, product safety tests, and feedback from customers on our pilot product, our new and improved APPA is ready. Thanks to your support, we are now ordering components and can soon give our production order to our partner APPISBERG.
After our successful campaign, we were able to order all components and go into production. We delivered the first APPAs in November 2022 and we are now shipping!
We're a team of young, motivated alumni from Swiss universities. We have experience from our first product launch and great advisors and partners in the industry, and we’ve allocated sufficient resources and time to deliver your APPAs on time. However, we know that there may be things outside of our control and current visibility. This includes both our supply chain and the design. We promise to keep you informed, both during the campaign and afterwards, and do our absolute best to deliver your APPAs in a timely manner. As can be confirmed by our current customers, transparency is one of our core values and fully reflects within our communication.
If you've purchased a personalised product, we will contact you after the campaign to collect your graphics and any other relevant information.